Insurance Questions

Q: How many medicare visits can I have?

Medicare allows $1,980 per year for physical therapy per year. This comes out to about 16 visits.


Q: Do I need a prescription from my doctor?

If you would like to use your health insurance to pay we need a prescription. If you would like to pay privately we charge $105 and you do not need a prescription.


Q: How many times a week should I come in?

We usually see our clients twice weekly. If you have just had surgery it could be more frequently initially.


Q: Can I use the El Gancho gym?

That is a qualified 'yes.' We have access to the El Gancho weight room and pools for your physical therapy only. We do not allow patients to use the gym independently unless you join the Club.


Q: What insurances do you take?

We take all health insurances except Molina, Cigna, Christus, and Humana HMO (we do take other Humana plans). We can take Cigna out-of-network, but your deductible and co-pays will be more than if we were in-network.


Q: How long are treatments?

Anywhere from 55 - 75 minutes.


Q: Is there a cancellation policy?

Yes. If you do not give us 24 hours' notice we charge $50, with exceptions for emergencies.


Q: Are co-pays due at the time of service?

Yes.


Q: What does 'deductible' mean?

This is part of your insurance plan. Most plans will have a certain amount of money they require you to pay each year starting in January before they start paying. If you have a $500 deductible you must pay us out of pocket each visit until that deductible is met.